How do I renew or extend my insurance coverage?
For individual plans: If you have registered on the web site, you may renew your international student health insurance online through the 'Renew Online' link on the home page. You will also receive a renewal notice prior to the expiration of your student health insurance plan containing instructions for renewing coverage through the mail. Because online renewals of insurance do not allow changes to certain coverage information such as insured status (participant only, participant & child, etc.), address, and phone number, students who need to change this information should call International Student Health Insurance prior to renewing.

What documentation will I receive by mail when I purchase an individual student health insurance plan?
If you purchase an individual student health insurance plan, you will receive your identification card within two business days of processing your valid payment.

How do I notify you if my contact information or address changes?
Contact Customer Service through email or by calling our toll free number. You'll need your certificate number found on your ID card.

How do I submit a claim?
Participating students can access insurance claim forms and submission information at www.hthstudents.com . Insurance claim forms should be completed fully, and only original bills are accepted. Printed claim forms may be mailed to HTH Worldwide Insurance, Claims Department, P.O. Box 39, Minneapolis, MN 55440-0039, or faxed to 877.865.5981.

How long will it take for my claim to be paid?
Our goal is to process all insurance claims within 10 business days of receipt of the claim.

How can I contact you about a claim?
Online access to insurance claims information for registered participants is available at www.hthstudents.com. You may also call 866.510.8780 or 952.903.6418 to speak with a Customer Service Representative or contact us by email, being sure to reference your name, school and the date of injury/loss.

My medical claim was denied. Is there a grievance procedure?
Within 60 days of receipt of your denied claim, you may request, in writing, a review of any denied claim. All requests for review must specify why you believe the denial was made in error. Whenever possible, requests should attach supporting documentation (for example, medical bills and/or correspondence.) Send correspondence to: HTH Worldwide Insurance Services, Claims Department, P.O. Box 39, Minneapolis, MN 55440-0039, or by fax to 877.865.5981. We respond to such requests within 10 business days of receipt.

I am coming to study in the U.S. on an F-1 Visa. What months of the year am I eligible to buy an individual international student health insurance plan?
You can enroll for international student health insurance at any time during the calendar year.